Remove temporary protective storage clip and insert HP 62, 62XL ink cartridge into your printer.
Retain the storage clip; use it on cartridge after it becomes empty as you return it for refill.
NOTE: “Empty” and “Low Ink” alerts are COMPLETELY NORMAL for all HP 62, 62XL ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed.
Your printer/computer may display an ink alert message, such as “Non-HP Cartridge(s)” or “Non-Genuine Cartridge”. Press proceed/continue/accept/yes/OK to dismiss this prompt.
If a “Non-HP Cartridge(s)” message, or similar message, cannot be bypassed then the cartridge may be suffering from marginal internal electrical performance and may need to be replaced with a new one. First remove and thoroughly clean cartridges electrical contacts & printer flex cable contacts and retest (refer to Printer Maintenance). If the problem persists then return cartridge to your refiller for analysis.
After refills, the printer cannot track the ink level. The ink level indicator will falsely signal empty. In many cases, additional nuisance messages may also appear – this is normal. Bypass all low ink warnings and additional nuisance alert messages.
If the printer/software prompts you to align the cartridge, perform the alignment at the printer’s control panel. You may need to press ‘OK’ (or resume/copy) up to six times to initiate the scanner.
Continue to print until the print quality fades.
For cartridge error messages which prevent printing (including blinking power/exclamation light), from the menu above, select your printer model series to diagnose further.
Keep a spare set of cartridges, for convenience. As an in-printer cartridge is depleted, remove it for refill. Insert the spare into the printer and save the refill as the next spare.
Ink Refilling & Cartridge Care Tips – Everything you need to know:
To view advanced diagnostics tests for your printer, click here:
Refill Center Locations:
NOTE: HP 62 & 62XL ink cartridge refilling is currently in beta test; refilling is currently only available at the following Costco USA stores:
- San Diego: all 13 San Diego county stores, including Temecula
- Los Angeles: 429 San Juan Capistrano, 028 Laguna Niguel, 690 Laguna Marketplace
- Bay Area: 029 Roseville, 1042 Redwood City, 482 Richmond
- North West: 006 Tukwila, 110 Issaquah, 660 Puyallup
- Mid West: 378 Lake Zurich, 1156 Lexington, 648 Maple Grove
- North East: 226 Westbury, 1000 Columbia, 205 West Henrico
- South East: 357 E. Jacksonville, 623 Royal Palm Beach, 185 East Orlando
HP 62 & HP 62XL Ink Cartridges — Premium Inkjet Cartridge Refill Service
HP 62, 62XL Compatible Printers:
HP Envy 5660, HP Envy 7640, HP OfficeJet 8040